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Frequently Asked Questions

If you don't find your answer here, it doesn't exist. Just kidding! Call us or send us a message with any other questions you may have.

What are your office hours?
We are open 10-6 everyday (our deliveries/pickups are not limited to these times.) Need to get a hold of us during off-hours? Call us or send us a message here.

Are Bouncers safe?
Yes, we select only Bouncers that are designed with safety in mind. All of our bouncers are manufactured with lead-free, breathable, fire retardant materials and include safety netting and entry ramps. Each Bouncer is then secured to the ground with either stakes or sandbags. Additionally, our staff is trained and certified in setting up the unit in the safest possible manner. If you follow the safety rules provided, these units are considered very safe. All safety rules and guidelines will be reviewed with you prior to use.

Are your Bouncers clean?
We are glad you asked! We take great pride in providing a safe and clean play environment for your loved ones. We clean and sanitize our inflatables before and after each use. We use non-toxic, environmentally-friendly cleaners and disinfectants to ensure our equipment is as clean as possible!

Is electricity needed?
Yes, electricity is required to continuously power the blower fans. All that is needed is a standard household outlet within 75 feet of the Bouncer. We provide extension cords. We have generators for rent in the event electricity is not available (or within 75 feet).

How much power do the blower fans use? Will my electric bill go through the roof?
Our blower fans are very efficient. On average, our blowers use about 14 cents of electricity per hour. Thats about $1 per event!

What surfaces do you set up on?
We set up on grass, turf, asphalt, and concrete. Sorry, we do not set up on dirt, gravel, sand or rocks of any kind.

How much room will I need?
Depending on which unit you rent, the space will vary. Dimensions are listed in the descriptions.

Do you deliver in our area?
We offer service to most of the San Diego area and free delivery within 15 miles of our warehouse in zip code 91945. If you are further away, we can deliver for a small fee. Get a quote by clicking here.

How much is setup and takedown?
Setup and Takedown on everything, except Tables & Chairs, is FREE! Tables & Chairs are delivered folded/stacked and must be refolded/restacked by pickup time.

Can I pay to have Tables and Chairs Set up, Organized and Taken down ?
Absolutely! We gladly offer a setup/strike service on all our Table & Chair rentals for a small fee.

Does equipment setup and take-down count against my "Event time?"
No, we will setup the equipment prior to your event start time (typically 30 minutes prior) and will pick it up no earlier than your event end time (unless requested by you).

What time do you deliver/pick up?
We strive to deliver and pickup as close to the event times set by you. However, we do require a 2-hour window before your event starts and after your event ends. Our delivery times range from 6am to 2 hours after sunset. Typical set-up and tear-down time is approximately 20-30 minutes. Times may change under special circumstances.

Can I pickup the equipment from your warehouse?
No, sorry. We prefer to deliver all products, so we can setup in a manner that allows riders to play safely, and ensures the product will not be damaged. Our prices include delivery and setup.

What if it rains or there is bad weather?
Any weather-related cancellation (by you or us) will entitle you to a full refund. In the case of rain/high winds upon delivery, the setup crew will determine if it is safe to setup. We can gladly postpone/reschedule your event date (based on availability) at no cost.

What if I need to cancel for reasons other than weather?
If you cancel 7 days prior to the event date, you will be released of any commitment and will not be charged. Any cancellation within 7 days of event will result in a charge of 25% of total price. However, once equipment has been delivered and set up, no refund can be made.

How far in advance do I need to order?
Rentals are made on a first come, first served, basis. We suggest 3-4 weeks prior to your event. If you do have last minute needs, call us, we will do our best to assist.

Do I need to make a down payment?
Yes, 25% of your rental total must be paid at time of booking to reserve your items. Need a little flexibility? Give us a call and we can work something out.

Can I pay my total amount due before the rent date?
Absolutely! You can make payments of any amount on our contract page.

What type of payments do you accept?
We accept Cash, MasterCard, Visa, Discover and PayPal. We accept Business/Organization Checks, but not personal checks.

Awesome! How do can I reserve a bouncer?
Book Online, Anytime by clicking here or call us and we'll be more than happy to reserve your Bouncer!

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Satisfaction Guaranteed
Your satisfaction is our main goal. We want to make sure your event is the very best it can be. We want to make you a San Diego Bouncers customer for life. If you do encounter any problems, Please contact us immediately at 619-721-4433.

Privacy
Your privacy is very important to us. Your personal information will, under no circumstance, ever be sold or otherwise distributed. All sensitive information is destroyed securely.

What information do we collect?
We collect information from you when you place an order. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?
Any of the information we collect from you will only be used to process transactions and to send periodic emails. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. The email address you provide for order processing will only be used to send you information and updates pertaining to your order.

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your credit card information will not be stored on our servers.

Do we use cookies?
We do not use cookies.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Children's Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children's Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://www.sdbouncers.com/Rental-Contract.pdf

Your Consent
By using our site, you consent to our websites privacy policy.

Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page, and/or send an email notifying you of any changes.

Cancellation/Refund Policy
To cancel or reschedule, sufficient notice must be given - at least 7 days prior to start of your event. Cancellation of event with less than 7-day notice forfeits entire deposit. Postponement or Cancellation of your event with at least a 7-day notice entitles customer to a complete refund, or use of deposit towards a timely rescheduled event at our discretion. Any rescheduled event is subject to availability of activities at the time of notification of postponement.

If the Equipment is delivered by San Diego Bouncers and accepted by customer, then customer shall not be entitled to any refund whatsoever if customer elects not to use the Equipment due to weather or other causes. Refunds are processed same-day, but may take up to 7 business days to for funds to complete.

Weather Related Cancellation
Cancellation due to rain or inclement weather entitles customer to full refund with same day notice. Cancellation after set-up has begun forfeits any refund. San Diego Bouncers cannot guarantee weather conditions, we reserve the right to cancel or reschedule your rental prior to delivery if severe weather conditions are imminent or if we have any reason to believe that the inflatable equipment and/or its users may be in danger. Some examples of severe weather are high winds, excessive rain, snow, and lightning.

Sales Tax
Tax is not included in listed prices. For our tax-exempt customers, we require a tax exemption certificate to be provided.

Contract/Safety Guidelines:
Click here for our full Rental Contract. Feel free to contact us with any questions.

Discount/Donation Requests
We are happy to support our community by offering our services at no-cost or discounted rates for nonprofit organizations. If you would like to be considered for a donation, please fill out our donation request form and send to us, along with your 501(c)(3) documentation and a Self-Addressed, Stamped Envelope.


If you have any questions or concerns, you may contact us using the information below:

San Diego Bouncers
3454 Harris St. #C
Lemon Grove, CA 91945
USA

Website: www.sdbouncers.com
Email: Info@SanDiegoBouncers.com
Phone: 619-721-4433