If you don't find
your answer here, it doesn't exist. Just kidding! Call us or send us a message with any other questions you may have.
What are your office hours?
We are open 10-6 everyday but our deliveries and pickups are not limited to these times. Need to get a hold of
us during off-hours? Call us or send us a message here.
Are Bouncers safe?
Yes, we select only Bouncers that are designed with safety in mind. All of our bouncers are manufactured with lead-free, breathable, fire retardant materials
and include safety netting and entry ramps. Each Bouncer is then secured to the ground with either stakes or sandbags. Additionally, our staff is trained
and certified in setting up the unit in the safest possible manner. If you
follow the safety rules provided, these units are considered very safe. All
safety rules and guidelines will be reviewed with you prior to use.
Are your Bouncers clean?
We are glad you asked! We take great pride in providing a safe and clean play environment for your loved ones. We clean and sanitize our inflatables before and after each use.
We use non-toxic, environmentally-friendly cleaners and disinfectants to ensure our equipment is as clean as possible!
Is electricity needed?
Yes, electricity is required to continuously power the blower fans. Most of the time, all that is
needed is a standard household outlet within 75 feet of the Bouncer. Larger inflatables may require more outlets. We provide
extension cords. In the event electricity is not available, or within 75 feet, we also rent generators!
How much power do the blower fans use? Will my electric bill go through the roof?
Our blower fans are very efficient. On average, our blowers use about 14 cents of electricity per hour. Thats about $1 per event!
What surfaces do you set up on?
We set up on grass, turf, asphalt, and concrete. Sorry, we do not set up on
dirt, gravel, sand, rocks or bark of any kind (even if its temporarily covered).
Can you setup in an area that requires going up/down steps or steep inclines?
Sorry, for our employees safety and well-being we cannot go up/down steps or steep hills.
How are inflatables secured/anchored to the ground?
To ensure safety, we anchor all of our inflatables. For live grass, we use 18" hook stakes that are driven into the soil. We ask that you please mark any irrigation or other underground pipes prior to setup. For setup areas where staking is not possible, we use sandbags to anchor the inflatables.
How much room will I need?
Depending on which unit you rent, the space will vary. Dimensions are listed in
the item descriptions.
Do you deliver in our area?
We offer service to the entire San Diego area, some areas may be charged a distance fee. Get a quote by clicking here.
Do you setup at Parks?
Yes, we sure do! Please note, there is a "Park Fee" for Park setups and most parks will require a permit. For additional information, click here.
What does the Park Fee include?
Park Fee includes a generator to power up to 2 inflatables (additional power extra), and covers priority delivery/pickup and additional administrative cost to coordinate with the Parks Departments.
Is setup and takedown included in the price?
Setup and Takedown on everything, except Tables & Chairs, is FREE! Tables & Chairs are delivered folded/stacked and must be refolded/restacked by pickup time.
Can I pay to have Tables and Chairs Set up, Organized and Taken down ?
Absolutely! We gladly offer a setup/strike service on all our Table & Chair rentals for a small fee.
Does equipment setup and take-down count against my "Event time?"
No, we will setup the equipment prior to your event start time (typically 30-90
minutes prior) and will pick it up no earlier than your event end time (unless
requested by you).
What time do you deliver/pick up?
We strive to deliver and pickup as close to the event times set by you.
However, we do require a 2-hour window for parks and up to 4 hours for residential before your event starts and after your event ends. Our delivery times range from 6am to 2 hours after sunset. Typical set-up and tear-down time is approximately 20-30 minutes. Times may change under special
circumstances. We will email you the day before your event with the exact delivery and pickup times.
What if I need the equipment delivered/picked up at specific times?
For a small fee, We gladly offer a "Time-Sensitive Delivery/Pickup" option which allows you to set the exact times for drop-off and pickup.
Can I pickup the equipment from your warehouse?
No, sorry. We prefer to deliver all products, so we can setup in a manner that
allows riders to play safely, and ensures the product will not be damaged. Our
prices include delivery and setup.
What if it rains or there is bad weather?
Weather-related cancellations (by you or us) are 100% refundable. Weather-related cancellations can be made up to the day of the event. In the case of rain/high winds upon delivery, the setup crew will
determine if it is safe to setup. You can also reschedule your event date (based on availability) at no cost. See our full cancellation policy at the bottom of this page.
What if I need to cancel for reasons other than weather?
If you cancel 7 days prior to the event date, you will be released of any
commitment and will not be charged. Any cancellation within 7 days of event will
result in a charge of 25% of total balance. See our full cancellation policy at the bottom of this page.
How far in advance do I need to order?
Rentals are made on a first come, first served, basis. We suggest 3-4 weeks prior
to your event. If you do have last minute needs, call us, we will do our best to
assist.
Is sales tax included in the price?
Yes! We pay all applicable taxes.
What does the Damage Protection Waiver cover?
Damage Protection is an optional service that covers the cost of repair or replacement charges
if our Equipment is damaged during normal use during the Rental Period. The charge for Damage Protection is 10% of the
Rental Price. Please note, Damage Protection does not cover loss of or damage to the Equipment caused by theft, abuse, misuse, neglect, intentional acts and/or failure to follow
proper use and care instructions provided for the Equipment.
What type of payments do you accept?
We accept Cash, MasterCard, Visa, Discover and PayPal.
We accept Business/Organization Checks, but not personal checks.
Awesome! How do I reserve a bouncer?
Book Online, Anytime by clicking here or call us and we'll be more than happy to
reserve your Bouncer!
Policies
Satisfaction Guaranteed
Your satisfaction is our main goal. We want to make sure your event is the very
best it can be. We want to make you a San Diego Bouncers customer for life. If
you do encounter any problems, Please contact us immediately at 619-721-4433.
Privacy
Your privacy is very important to us. Please see our Privacy Policy Page. for more information.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this
page, and/or send an email notifying you of any changes.
Cancellation/Refund Policy
To cancel or reschedule, sufficient notice must be given - at least 7 days prior
to start of your event. Cancellation of event with less than 7-day notice
forfeits entire deposit. Postponement or Cancellation of your event with at
least a 7-day notice entitles customer to a complete refund, or use of deposit
towards a timely rescheduled event at our discretion. Any rescheduled event is
subject to availability of activities at the time of notification of
postponement.
If the Equipment is delivered by San Diego Bouncers and accepted by customer,
then customer shall not be entitled to any refund whatsoever if customer elects
not to use the Equipment due to weather or other causes. Refunds are processed
same-day, but may take up to 7 business days to for funds to complete.
Weather Related Cancellation
Cancellation due to rain or inclement weather entitles customer to full refund
with same day notice. Cancellation after set-up has begun forfeits any refund.
San Diego Bouncers cannot guarantee weather conditions, we reserve the right to
cancel or reschedule your rental prior to delivery if severe weather conditions
are imminent or if we have any reason to believe that the inflatable equipment
and/or its users may be in danger. Some examples of severe weather are high
winds, excessive rain, snow, and lightning.
Contract/Safety Guidelines:
Click here for our Rental Contract. Feel free to contact us with any
questions.
Discount/Donation Requests
We are happy to support our community by offering our services at no-cost or
discounted rates for nonprofit organizations. Due to increasing demand, we can only consider previous customers for donations and no-cost events. We are happy to extend a 10% to all non-profit organizations. If you would like to be considered
for a donation, please fill out our Donation Request Form
and send to us, along with your 501(c)(3) documentation and a
Self-Addressed, Stamped Envelope.
If you have any questions
or concerns, you may contact us using the information below:
San Diego Bouncers
2605 Temple Heights Dr. Suite E
Oceanside, CA 92056
USA
Website: www.sandiegobouncers.com
Email: [email protected]
Phone: 619-721-4433